Privacy Policy

Thank you for visiting our website.

NexAira is committed to protecting the privacy of our customers. We only disclose customer information when necessary to comply with the law. We also have a variety of safeguards in place that protect against unauthorized access to our systems.

Please read our Privacy Policy carefully so that you understand how we collect, access, use, disclose, and secure your personal information.

INFORMATION WE COLLECT ABOUT YOU

We collect personal information about users of our products or services in the normal course of our business. We collect personal information that is directly associated with a specific person such as his or her name, address, telephone number, e-mail address, activities, and personal preferences. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists where we use this information to improve and keep you informed of new services and products.

The following are some examples of the types of personal and other information we collect and when we collect it. You should refer to the rest of this Policy to see how we use, disclose and protect that information.

INFORMATION YOU GIVE US

We collect personal information you give us when you purchase a NexAira product or services. When you purchase a NexAira product or services, we may request information about you, such as the following types of information:

• Name
• Shipping and/or billing address
• Credit card number or account number
• Residential or business phone or fax number
• Email address
• Direct shipping account numbers, if applicable

For corporate accounts, we may ask you for one or more of the following types of information:

• Federal Tax ID
• Company name
• Direct shipping account numbers, if applicable
• Other information your employer may ask us to collect, such as purchase order number, employee number, etc.

You may also provide us with personal information whenever you interact with us, such as when you ask for customer service or technical assistance, or when you submit a job application.

MOBILE BROADBAND AIRTIME

Once you have decided on the best broadband card for you, NexAira will activate your card so that it is ready to go when it arrives at your door. NexAira will activate the broadband card of your choice on one of the following premier wireless providers: T-Mobile, Cingular, Verizon or Sprint. When you activate your broadband card purchased from NexAira on the network of choice, we may obtain certain information from you required by the network of your choice so that we may activate your card. We may receive personal information from those application service providers that bring you services through their network and with whom you chose to subscribe. By activating your broadband card with the carrier of your choice through NexAira, you understand that you are subject to their respective privacy policy and you should check the privacy policies of the carrier of your choice to ensure you understand their privacy policy before subscribing to any service with any carrier. By contracting NexAira to activate your broadband card, you understand that that NexAira is not responsible for the respective privacy policies of these carriers or any violations thereof. The following are links to the wireless provider’s privacy policies. We are providing this information as a convenience to you and are under no obligation to update these links or any information provided thereon.

T-Mobile: http://www.t-mobile.com/company/website/privacypolicy.aspx

Cingular: http://www.cingular.com/privacy/

Verizon: http://www22.verizon.com/privacy/

Sprint: http://www.sprint.com/legal/sprint_privacy.html#contacting

DISTRIBUTION OF INFORMATION

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

NETWORK AND INFORMATION SECURITY

We maintain a variety of physical, electronic, and procedural safeguards to guard your personal information. For example, we take a variety of steps to protect against unauthorized access to our systems that store personal information such as policies limiting access to those systems to authorized personnel.

When you are ordering products or services through the NexAira Website, we employ the Secure Sockets Layer (SSL) protocol for the transmission of the information from you to us. Also, we use encryption technologies to protect your account information when you are viewing your bill on our Website or via email. You should be aware that NexAira has no control over the security of other sites on the Internet you might visit, interact with, or from which you buy products or services.

You should keep your user name, password or other access information safe and confidential to protect against unauthorized access to your account information and services. And you must adopt passwords that others may not guess easily.

RETENTION OF INFORMATION

NexAira retains all of the information it collects under this Policy for as long as there is a business need for it. In addition, we have a record retention policy that generally implements the broad range of regulatory requirements imposed on businesses for recordkeeping.

COOKIES AND WEB BEACONS ON THE WEBSITE

Cookies are small files placed on your computer's hard drive by a Website when you visit. These files identify your computer and record your preferences and other data about your visit so that when you return to the site, the site knows who you are and can personalize your visit. For example, cookies enable a Website shopping cart to function so that you only have to check out once. Consequently, cookies are often tied to the use of personally identifiable information while using our site and some functionality may be lost if you choose not to accept the use of cookies.

In general, we use cookies to collect information so that we can determine how to improve our site by seeing which areas, features and products are most popular; to personalize the site and make recommendations based on products you have liked in the past as well as to improve the site experience; and to complete transactions you have requested.

We also use a session-based cookie that maintains a user's session for continuity of navigation while viewing the site. After closing the browser the session cookie simply terminates.

With wireless Internet service, cookies are also used by our suppliers and third party vendors to facilitate the various services and information offered. Depending on the phone or device being used, cookies may be stored locally on the phone or device, or on servers operated by NexAira. This Internet cookie-like functionality is in place for the same reasons and designed for the same purposes as cookies placed on your computer when interacting with Internet Websites. Each site you visit while using the wireless Internet service is controlled by a separate company and their individual privacy policies will govern information they receive automatically from the cookie or information you voluntarily provide.

A Web beacon, also known as a Web bug, is a small, graphic image on a Web page, Web-based document or in an e-mail message that is designed to allow the site owner or a third party to monitor the address and other information of the site viewing the item. Web beacons are often invisible to the user because they are typically very small (only 1-by-1 pixel) and the same color as the background of the Web page, document or e-mail message. Web beacons are represented as HTML IMG tags in the Web page; users can click on "view profiles" of the Web page to see whether the page is using a Web beacon. Web beacons collect the IP address of the computer to which the Web beacon is sent, the URL of the page from which the Web beacon comes, and the time it was viewed. Web beacons can also be linked to personal information.

NexAira may place Web beacons on its site in conjunction with cookies to monitor how visitors are navigating and/or interacting with the site. NexAira does not link Web beacons to a visitor's personal information and generally does not permit third parties, other than those working on our behalf, to place them on our site.

COMMITMENT TO DATA SECURITY

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

INFORMATION FROM OTHER SOURCES

We may obtain information about you from outside sources and add it to or combine it with your personal information. For example, we may receive credit information on our corporate customers. We also may use commercially available marketing information from third parties to help us better serve you or inform you about products or services that we think will be of interest to you. We sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily. And, we may purchase lists containing your personal information (postal address, phone number(s), and email address(es) from third parties for advertising purposes. Information we purchase from others is not protected as non-public personal information under this Policy.

PRIVACY CONTACT INFORMATION

If you have any questions about, or complaints that concern, this Policy, please email us at officeofprivacy@NexAira.com or call Customer Care at (858) 455-4860. If you prefer, you also may write us at Office of Privacy - Legal Department, NexAira, Inc., 6650 Lusk Blvd., Suite B203, San Diego, California 92121. Our representatives will respond to your inquiries or help resolve any dispute concerning our Online Privacy Policy.

UPDATING THIS POLICY

We reserve the right to make changes to this policy. NexAira will update this Policy if our practices change or if the law requires changes to it. If at any point we decide to use personally identifiable information in a manner that is materially different from what was stated at the time it was collected, we will notify you via posting on this page for 30 days before the material change is made and give you an opportunity to opt out of the proposed use at any time.